Chief Operations Officer - Tanzania

Chief Operations Officer - Tanzania

Tanzania Full Time Posted 1 week ago Closes Sep 30, 2026

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Overview

Job Title: CHIEF OPERATIONS OFFICER (COO)

Location: Tanzania

Reporting to: Chief Executive Officer / Board of Directors

BRIEF  SUMMARY

Our client is seeking an entrepreneurial and commercially minded Chief Operations Officer to lead business growth, sales execution and day-to-day operations across its markets.

The Chief Operations Officer will be a key member of the company executive leadership team and will have overall responsibility for translating the company's strategy into sustainable commercial growth and operational execution.

The COO will lead the company commercial and operational activities across multiple markets, manage a multicultural and geographically distributed team, develop strategic relationships with commercial banks and other partners, and ensure that customers receive a consistently high-quality experience.

The ideal candidate combines the instincts of a business builder and salesperson with the discipline of an experienced operator and people leader.

Job description

Key Responsibilities:

1\. Drive Revenue Growth and Sales

Take executive ownership of the company commercial growth and revenue performance. The COO will:

Develop and execute system sales and go-to-market strategy across existing and new markets.

Build and manage a strong sales pipeline across corporate, SME, enterprise, financial-sector and institutional customers.

Personally lead strategic and high-value sales opportunities from initial engagement through negotiation and closing.

Establish clear sales targets, pipeline-management processes and accountability across the commercial team.

Identify new customer segments, markets, distribution models and revenue opportunities.

Develop pricing, packaging and commercial propositions that increase recurring revenue and customer lifetime value.

Improve conversion rates, sales productivity and predictability of revenue.

Build a strong performance-oriented sales culture across the organization.

Ensure that commercial teams are consistently focused on acquiring new customers while growing relationships with existing customers.

2\. Build and Grow Strategic Banking and Fintech Partnerships

Develop the company position at the intersection of HR technology, payroll and financial services. The COO will:

Develop strategic partnerships with commercial banks, financial institutions, fintech companies and other relevant ecosystem partners.

Design compelling joint propositions that combine the system  payroll and HR capabilities with banking and financial products.

Engage senior executives within banks and financial institutions to establish mutually beneficial long-term partnerships.

Build business models that enable banks to use payroll relationships to deepen engagement with employers and their employees.

Identify opportunities around payroll processing, salary accounts, payments, employee lending, savings and other appropriate financial-service propositions.

Structure and negotiate commercial partnership agreements.

Coordinate internal product, technology, implementation and commercial teams to successfully execute strategic partnerships.

Ensure that partnership opportunities translate into measurable customer and revenue growth.

3\. Lead Business Operations

Take overall responsibility for the effective day-to-day operation of the business.

Responsibilities will include:

Translate corporate strategy into clear operating plans, targets and execution priorities.

Establish scalable business processes, operating procedures and management systems.

Coordinate sales, customer success, implementation, support, product and other operational functions.

Ensure effective allocation of people and resources against the company's strategic priorities.

Identify operational bottlenecks and implement solutions that improve efficiency and customer experience.

Establish appropriate operational controls, governance and management reporting.

Monitor business performance and intervene rapidly where targets are not being achieved.

Build an organization capable of scaling across countries without compromising service quality.

4\. Own Customer Success and Service Excellence

Ensure that  the company develops long-term, profitable relationships with its customers. The COO will:

Establish a customer-centric operating culture across the organization.

Oversee customer on boarding, implementation, support and account-management activities.

Ensure successful implementation of system solutions within agreed timelines and service standards.

Develop processes for monitoring customer satisfaction, product adoption, retention and expansion.

Reduce customer churn and identify opportunities for upselling and cross-selling.

Maintain executive relationships w