Microsoft
🆕 New

Support

Microsoft

📍 Location

Nairobi, Kenya

💼 Type

Full-time

📅 Posted

about 21 hours ago

⏰ Deadline

09 Sep 2026

TechnologyMiddle LevelRemote

Job Description

Form View


Contact support


Required fields are marked with \*


Form questions


Before you submit — can we help you faster?


Most questions can be answered in seconds. Try these first:


How do I apply for a job at Microsoft?


Search open roles at careers.microsoft.com, then click Apply on any role. To learn how Microsoft hires — including the stages of our recruiting lifecycle, our Candidate Code of Conduct, and tips for interviews — see the How we hire page.


I didn't receive a confirmation email — did my application go through?


Sign in to your account, and open Applications in your Action Center — if your application appears under Submitted, it was received successfully. Confirmation emails sometimes land in spam or take a few minutes to arrive.


Where can I check the status of my application?


Sign in to your account and open Applications in your Action Center. Your applications are organized into four sections:


Submitted — all your active applications. Each one shows where it is in the process (for example, Screen, Interview, Offer, Pre-hire, Hired).
Drafts — applications you've started but haven't submitted yet. To be considered for the role, you'll need to complete and submit the application.
Referrals — roles someone has referred you for. You'll see the role and who referred you, and when. To be considered, you'll need to complete and submit the application.
Inactive — applications that are no longer open. This includes ones you withdrew from, ones where you weren't selected, and ones marked Transferred — meaning your application was moved to another role, and a new active application has been created for you under Submitted.

How do I update my profile?


Sign in and go to your Profile — you can update your details any time, including:


Contact information, such as name, email, phone, and address
About section
Skills
Work experience and education
Certifications
Publications, awards, and patents

Your profile is also where you manage your resumes. You can upload multiple resumes and tailor them to different roles, then choose which one to attach when you apply. The resume you attach at the time of applying stays with that application.


When is my interview?


Sign in to your account, open your Action Center, and go to Interviews to see everything you need: date, time, format, and your interviewer details if available.


This is also where you can:


Update your RSVP if your availability has changed
Request scheduling support

You'll also receive an email when your interview is scheduled. If your application is in the Interview stage but you don't have a scheduled interview yet, please wait to be contacted.


How do I request accessibility support or an accommodation?


Microsoft supports a range of accommodations throughout the recruitment process.


To request support, select Accessibility as the request type below. You can submit a request at any time — though if your request is for a specific screen or interview, please wait until you've been invited to that stage.


For more information about what's available, see the Accessibility page.


Where do I find my offer letter or contract documents?


If you've been extended an offer, sign in to your account and check the Offer section in your Action Center. Your offer and any related contract documents (employee agreement, etc.) are stored there together, ready to view and sign.


I'm getting an error or something isn't working


A few things to try first:


Refresh the page. Most temporary glitches resolve on refresh.
Try a different browser or device. Older browsers can cause issues.
Clear your browser cache and cookies, then sign in again. Stale cached pages are a common cause of sign-in and form errors.

Still seeing the error? Select the request type that best matches your problem below.


Still need help? Fill out the form below and our team will get back to you within 2 business days.


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How to Apply

Interested candidates should apply through the official Microsoft website. Only shortlisted candidates will be contacted. Microsoft does not charge any fees at any stage of recruitment.

Apply on Official Website →