📍 Location
Nairobi, Kenya
💼 Type
Full-time
📅 Posted
about 17 hours ago
⏰ Deadline
09 Sep 2026
BankingSenior Level
Job Description
Branch Manager – Riverside Branch
Branch Manager – Riverside Branch
JOB PURPOSE
The jobholder will Coordinate with the Head – Branches in implementing and carrying out bank policy and procedures with respect to overall operations of branch. The role is responsible for business development within the branch market to meet or exceed business development goals; development, coaching and discipline of staff to assure appropriate proper branch sales and customer service given the Bank’s branch staffing model; and adherence to policies and procedures.
KEY RESPONSIBILTIES
•Branch strategic input and planning
•Business Growth & Development
•Marketing & Brand Management
•Relationship Management & Customer experience
•Branch Operations
•Leadership & People Management
•Risk & Compliance
MAIN RESPONSIBILTIES
_Branch Strategic input and planning:_
•Contributes to the completion of the Sidian Bank Retail Operational plan by preparing and implementing a branch business plan that encompasses strategies for performance on branch growth objectives.
•Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.
•Prepares the branch budget for approval and contributes to the overall control of expenditure by monitoring costs and reporting on performance against budget variations.
•Formulate and implement business strategic initiatives for the branch aimed at increasing new business and share of wallet from existing clients.
•Ensure Growth in NII (Net Interest Income) for branch by increasing fees and commissions, ensuring OPEX optimization to reduce operational costs and managing cost of cash holding at the branch level.
_Business Growth & Development:_
•Full responsibility for all product lines and all sales and business development for entire branch business.
•Responsible for the growth of the Branch’s Business portfolio (Both Assets and Liabilities) ensuring income, quality and portfolio growth targets are achieved.
•Responsible for the Growth in client recruitment, increased transactional income, cross selling of products ,Customer relationship management as per set bank targets.
•Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
•Develop and implement a branch turnaround strategy to ensure that at least the branch is profitable.
•Develop a focused relationship management system, which increases the branch ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.
•Enhance the appropriate controls and monitoring mechanisms for the development of a high-quality lending.
•Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.
•Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.
•Ensuring compliance to the Environmental Social Management (ESM) policy and procedure in day to day branch business.
_Marketing & Brand Management:_
•Embed strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks distinctive capabilities to drive value.
•In conjunction with Head of Branch Business and Products Managers, conduct product review and product development through constant feedback from the market
•Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners.
•Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank.
•Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.
•Ensure that merchandising materials are displayed in accordance with guidelines.
•Brief staff on promotional and product launches; provide regular feedback on sales performance.
•Establish relationships with key clients or business influencers in the local area, including client entertainment within budget limits set by the business.
•Support product specialists and the sales team in marketing of initiatives and other products to local businesses.
_Relationship Management & Customer Experience:_
•Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
•Create a differentiated customer experie
How to Apply
Interested candidates should apply through the official Sidian Bank website. Only shortlisted candidates will be contacted. Sidian Bank does not charge any fees at any stage of recruitment.
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