People Foco

# Customer Experience Executive

**POSITION SUMMARY**

The Customer Experience Executive (CX) is responsible for managing customer purchases and ensuring smooth transactions on the shop floor and at the checkout counter. This role requires attention to detail, accuracy in handling stocks & payments, and a friendly approach when assisting shoppers.

**KEY RESPONSIBILITIES**

• Greet customers warmly and assist with purchases.
• Operate the Point of Sale (POS) system and handle cash, credit, and mobile payments.
• Accurately scan and bag items while maintaining efficiency.
• Issue receipts, refunds, and exchanges as per store policy.
• Maintain a clean and organized work stations.
• Answer customer inquiries and resolve minor complaints professionally.
• Assist in stocking and organizing shelves when needed.
• Follow all company policies regarding cash handling and security.

**QUALIFICATIONS**

• Minimum Diploma in Business, marketing or related Field
• Previous experience in retail or customer service is a plus but not required.
• Strong numerical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to handle transactions efficiently in a fast-paced environment.
• Trustworthy, reliable, and punctual.
• Basic knowledge of POS (Point of Sale) systems is an advantage.V

**Salary** per month

**Status** Permanent

**Type** Full time

**Applications Begin** 23 June 2025

**Closing Date for Applications** 31 December 2026

**Location**

Syokimau 
Nairobi 
00100 
Kenya

Apply now

Customer Experience Executive

# Client Engagement & Sales Officer

**CLIENT ENGAGEMENT & SALES OFFICER**

**Job Purpose**

We are seeking a proactive and results-driven **Client Engagement & Sales Officer** to take ownership of the full client journey — from responding to enquiries and converting leads to building strong client relationships and driving repeat business.

The role combines **excellent communication, customer relationship management and sales discipline**. The successful candidate will be responsible for managing enquiries, nurturing and converting leads, maintaining long-term client relationships, supporting client retention, and contributing to business growth.

**Key Responsibilities**

**1\. Lead Response & Sales Conversion**

• Respond promptly and professionally to client enquiries.
• Provide prospective clients with relevant course, training and service information.
• Prepare and share proposals and other relevant information with prospective clients.
• Qualify leads and maintain a structured sales pipeline.
• Conduct consistent follow-ups with prospective clients.
• Convert enquiries and leads into confirmed training participants and clients.
• Ensure all client interactions and follow-up activities are accurately captured in the CRM system.

**2\. Client Engagement & Retention**

• Build and maintain strong, professional relationships with clients.
• Maintain regular communication with current and past participants.
• Develop initiatives that encourage repeat enrolments and long-term client engagement.
• Proactively identify client needs and opportunities to strengthen relationships.

**3\. Post-Training Follow-Up**

• Conduct structured follow-ups with participants and clients after training.
• Engage clients to assess training impact and overall experience.
• Gather client feedback and identify areas for improvement.
• Maintain relationships with participants beyond completion of training.

**4\. Upselling & Business Growth**

• Identify opportunities to recommend relevant courses and training programmes to existing clients.
• Promote advanced, complementary and related training programmes.
• Generate repeat business from existing and previous clients.
• Encourage and generate referrals.
• Identify opportunities for partnerships and new business.
• Contribute towards achievement of sales and revenue targets.

**5\. Marketing & Client Engagement Campaigns**

• Execute targeted email campaigns to promote upcoming training programmes.
• Share training calendars, course updates and relevant information with clients and prospects.
• Support digital client engagement across relevant communication platforms.
• Work closely with relevant teams to ensure effective communication of programmes and services.

**6\. CRM & Data Management**

• Maintain an accurate and up-to-date client and prospect database.
• Track leads, follow-ups, conversions and client engagement activities.
• Maintain accurate records of client interactions.
• Generate reports and insights from CRM data to support decision-making.
• Use client data and engagement trends to identify opportunities for improved conversion, retention and business growth.

**Qualifications & Experience**

• Bachelor’s degree in **Communication, Marketing, Public Relations, Business Administration** or a related field.
• At least **5 years' relevant experience** in communication, sales, client relationship management and lead management.
• Demonstrated experience managing client enquiries and converting leads into business.
• Experience in business development and developing long-term client relationships.
• Experience using CRM systems and maintaining client databases will be an advantage.

**Salary** KSh80,000 per month

**Status** Permanent

**Type** Full time

**Applications Begin** 25 August 2026

**Closing Date for Applications** 06 October 2026

**Location**

Nairobi 
00100 
Kenya

Apply now

Client Engagement & Sales Officer

# Internship Progam - Junior Sales Representative

**INTERNSHIP PROGRAM - JUNIOR SALES REPRESENTATIVES –**

Are you a **recent university graduate** looking to launch your career in sales and gain practical, hands-on experience?

**People Foco Agency Ltd is recruiting on behalf of a client** for **10 Junior Sales Representative Interns** to join an exciting internship program.

### 🎯 Who We’re Looking For

We are looking for energetic, ambitious and highly motivated graduates who are:

🎓 University graduates or recent graduates 
💼 Interested in building a career in **Sales & Business Development** 
🗣️ Confident communicators with good interpersonal skills 
🚀 Self-driven, proactive and eager to learn 
🤝 Comfortable engaging with customers and building relationships 
📈 Motivated by targets, growth and results

### 💼 What the Internship Offers

✅ Practical, hands-on sales experience 
✅ Exposure to real customer engagement and business development 
✅ Opportunity to develop sales, communication and negotiation skills 
✅ Mentorship and valuable workplace experience 
✅ **Transportation allowance provided**

**Please note:** This is an internship opportunity and **does not attract a monthly salary.** A transportation allowance will, however, be provided.

🌟 **Career Growth Opportunity** 
Outstanding interns may be considered for **permanent employment** as suitable vacancies become available.

📍 **Positions Available: 10**

If you are a young graduate ready to learn, prove yourself and kick-start your career in sales, we would love to hear from you.

Start

People Foco

Open Positions at People Foco

Customer Experience Executive

Client Engagement & Sales Officer

Internship Progam - Junior Sales Representative